           CONTACTING MCAFEE SECURITY
             AND NETWORK ASSOCIATES

         Last updated: October 9, 2003


This file is best viewed in Courier font to
properly display special characters for various
languages.


_____________________________________________________
WHAT'S IN THIS FILE

-   Technical Support
-   Customer Service
-   Download Support
-   Security Headquarters -- AVERT (Anti-Virus
    Emergency Response Team)
-   McAfee Security Beta Program
-   Training –- McAfee Security University
-   Reporting a Problem
-   Linguistic Feedback
-   Network Associates Offices Worldwide


_____________________________________________________
TECHNICAL SUPPORT

Visit the Network Associates Technical Support
KnowledgeCenter, which provides:

-   For all customers, access to search the
    KnowledgeBase for technical solutions,
    product FAQs, and product documentation.

       https://knowledgemap.nai.com/phpclient/homepage.aspx

-   For PrimeSupport customers (login
    credentials required), access to search the
    KnowledgeBase for technical solutions, the
    ability to open and monitor technical
    cases, to receive alerts and announcements,
    and to manage your user profile.

       https://mysupport.nai.com/login.asp

For information on PrimeSupport options,
contact your sales representative or visit the
web site:

       http://www.networkassociates.com/us/support/


_____________________________________________________
CUSTOMER SERVICE

The Customer Service Department is available to
connect you to technical support or to answer
general (non-technical) questions about:

-   Product registration, licenses, and grant
    numbers.

-   Top customer issues: answers to the most
    common customer issues, including forms and
    procedures.

-   Find a Sales Representative: Corporate, US,
    and international sales offices

-   Complaints.


Internet Access to Customer Service:

   E-mail:    services_corporate_division@nai.com
   Web:       http://www.nai.com/us/index.asp
              http://www.networkassociates.com/us/index.asp


Toll-Free Telephone Access to Customer
Service:

   +1-888-VIRUS NO (+1-888-847-8766)
                     Canada
                     Latin America
                     United States

       Monday - Friday, 8 a.m. - 8 p.m.,
       Central Time


   00800 12255624    Belgium
                     Denmark
                     Finland
                     France
                     Germany
                     Ireland
                     Israel
                     Italy
                     Luxembourg
                     Netherlands
                     Norway
                     Portugal
                     Spain
                     Sweden
                     Switzerland
                     United Kingdom


   00800 3122 1287   Greece

   0800 995054       South Africa

   0800 3192 9147    Turkey


       Monday - Friday, 09:00 - 18:00,
       Local Time


_____________________________________________________
DOWNLOAD SUPPORT

To download files, visit the McAfee Security
download site home page:

       http://www.networkassociates.com/us/downloads/

-   For DAT File and Engine Updates:

       http://www.networkassociates.com/us/downloads/updates/

       ftp://ftp.nai.com/pub/antivirus/datfiles/4.x

-   For Product Upgrades:

       https://secure.nai.com/us/forms/downloads/upgrades/login.asp

   Valid grant number required. Contact Network
   Associates Customer Service

If you need help navigating or downloading
files, call:

       +1-972-963-8000


_____________________________________________________
SECURITY HEADQUARTERS - AVERT (ANTI-VIRUS
EMERGENCY RESPONSE TEAM)

To see the latest information about emerging
virus threats, and to download updated scanning
engine files, EXTRA.DAT files, and similar
anti-virus software for testing, visit the
AVERT web site at:

       http://www.networkassociates.com/us/security/home.asp

To access the Virus Information Library:

       http://vil.nai.com

To submit samples of potentially infected files
to AVERT WebImmune:

       https://www.webimmune.net/default.asp

To sign up for AVERT DAT Notification Service,
click the link at:

       http://vil.nai.com/vil/join-DAT-list.asp

McAfee Security also seeks and appreciates
general feedback.


_____________________________________________________
MCAFEE SECURITY BETA PROGRAM

To download new beta software or to read about
the latest beta information, visit the McAfee
Security beta web site located at:

       http://www.networkassociates.com/us/downloads/beta/

To submit beta feedback on any McAfee Security
product, send e-mail to:

       avbeta@nai.com

McAfee Security is devoted to providing
solutions based on your input.


_____________________________________________________
TRAINING – MCAFEE SECURITY UNIVERSITY

McAfee Security University offers public
training at over 60 locations worldwide. Class
size ranges from 12 to 18 students, and
schedules are posted up to 12 months in
advance. If your city is not on the list
provided on the web site, you may request a
class.

       http://www.networkassociates.com/us/services/education/mcafee/university.htm



_____________________________________________________
REPORTING PROBLEMS

If you find any problems with your McAfee
Security product, please take a moment to
review the product's README file. It includes
detailed information on all Known Issues. If
you find any feature that does not appear to
function properly on your system, or if you
believe an application would benefit greatly
from enhancement, please contact Network
Associates or one of its resellers with your
suggestions or concerns.


_____________________________________________________
LINGUISTIC FEEDBACK

McAfee Security is devoted to providing
solutions based on customer input. If you have
any linguistic feedback or comments regarding
language in McAfee Security products, send
e-mail to us at:

           B2BLoc_US@nai.com


_____________________________________________________
NETWORK ASSOCIATES OFFICES WORLDWIDE

For the most up-to-date listings, visit the
Network Associates web site:

       http://www.nai.com/us/contact/home.htm

Send correspondence to any of the following
Network Associates locations.


United States:

   Network Associates Customer Service
   5000 Headquarters Drive
   Plano, TX 75024
   USA
   Phone:+1-888-VIRUS NO or +1-888-847-8766



Network Associates offices outside the United
States:

   Network Associates Australia
   Level 3
   40 Miller Street
   North Sydney, 2060 NSW
   Australia
   Phone:+61-2-9761-4200
   Fax:+61-2-9761-4499

   Network Associates Austria/ Österreich
   Regus Business Center Twin Tower
   Wienerbergstr. 11/ 12A
   A-1100 Wien,  Austria
   Phone:+43 (0)1-994 60 6627
   Fax:+49 (0)1-994 60 6630

   Network Associates Belgique
   BDC Heyzel Esplanade, boîte 43
   1020 Bruxelles
   Belgique
   Phone:+32-2-478-1029
   Fax:+32-2-478-6621

   Network Associates do Brasil
   Rua Geraldo Flausino Gomez 78
   Cj.- 51 Brooklin Novo - São Paulo
   SP - 04575-060 - Brasil
   Phone:+55-11-5505-1009
   Fax:+55-11-5505-0131

   Network Associates Canada
   1 West Pearce Street, Suite 400
   Richmond Hill, Ontario
   Canada L4B 3K3
   Phone:+1-905-731-3144
   Fax:+1-905-731-1390

   Network Associates
   People's Republic of China
   Room 913, Tower B
   Full Link Plaza
   No. 18 Chao Yang Men Wai Avenue
   Beijing
   People's Republic of China 100020
   Phone:+86-10-6538-3399
   Fax:+86-10-6588-5601

   Network Associates
   People's Republic of China
   Room 1009, Lippo Plaza
   222 Huai Hai Road (M)
   Luwan District
   Shanghai
   People's Republic of China 200021
   Phone: +86-21-5396-6066
   Fax:+86-21-5396-6200

   Network Associates Denmark
   Lautruphoej 1-3
   2750 Ballerup
   Danmark
   Phone:+45-70-277-277
   Fax:+45-44-209-910

   NA Network Associates Finland/Suomi
   Etelä-Esplanadi 22B
   00130 Helsinki
   Finland
   Phone:+358-9-527-070
   Fax:+358-9-5270-7100

   Network Associates France S.A.
   50 Rue de Londres
   75008 Paris
   France
   Phone:+33-1-4490-8737
   Fax:+33-1-4522-7599

   Network Associates GmbH
   Ohmstraße 1
   D-85716 Unterschleißheim
   Deutschland
   Phone:+49-89-370-700
   Fax:+49-89-3707-1199

   Network Associates Hong Kong
   14th Floor, Plaza 2000
   2-4 Russell Street
   Causeway Bay, Hong Kong 63225
   Phone:+852-2892-9500
   Fax:+852-2832-9530

   Network Associates India
   Emgeen Chambers, 4th Floor
   10 Vidyanagari
   Marg-Kalina Santacruz (E)
   Mumbai, India - 400 098
   Phone:+91-22-693-5278
   Fax:+91-22-665-0078

   Network Associates Israel Ltd.
   20 Hataas Street
   Industrial Park
   Kfar Sava 44425
   Israel
   Phone:+972-9-764-3585
   Fax:+972-9-764-3586

   Network Associates Srl
   Via XXV Aprile 6
   20097 San Donato Milanese (MI)
   ITALY
   Phone:+39-02-516-181
   Fax:+39-02-510-762

   Network Associates Japan, Inc.
   Shibuya Mark City West 20F
   1-12-1 Dougenzaka, Shibuya-ku
   Tokyo 150-0043, Japan
   Phone:+81-3-5428-1100
   Fax:+81-3-5428-1480

   Network Associates Korea
   16F Star Tower, 737 Yeoksam-dong
   Kangnam-ku, Seoul, Korea 135-080
   Phone:+82-2-3458-9800
   Fax:+82-2-3458-9801

   Network Associates Latin America &
   Caribbean
   6100 Blue Lagoon Drive, Suite 320
   Miami, Florida 33126
   United States
   Phone:+1-786-388-3900
   Fax:+1-305-269-1019

   Network Associates Malaysia
   Suite A-8-1, Level 3, Tower A
   Menara Atlas, Plaza Pantai
   No. 5, Jalan 4/83A, Off jalan
   Pantai Baru, Kuala Lumpur 59200
   Malaysia
   Phone:+603-2287-7966
   Fax:+603-2287-6966

   Network Associates México
   Andrés Bello No. 10 - 4o. Col.
   Polanco
   México D.F.  C.P. 11560
   Phone:+52-5-282-9180
   Fax:+52-5-282-9183

   Network Associates Middle East Office
   Dubai Internet City
   Canon Building 9, Office 213
   Dubai, United Arab Emirates
   Phone:+9714-391-5460
   Fax:+9714-391-6811

   Network Associates International B.V.
   Gatwickstraat 25
   1043 GL Amsterdam
   The Netherlands
   Phone:+31-20-586-6100
   Fax:+31-20-586-6101

   Network Associates New Zealand
   Level 20, ASB Bank Centre
   135 Albert Street
   Aukland, New Zealand
   Phone:+0800 508 333

   Network Associates Philippines
   18th Floor Philamlife Tower
   8768 Pasep De Roxas Makati City
   Philippines 1226
   Phone:+63-2-830-8672
   Fax:+63-2-814-9511

   Network Associates Portugal
   Edificio Atrium Saldanha
   Praça Duque de Saldanha, N°1 - 9°B
   1050-094 Lisboa
   Portugal
   Phone:+351-21-319-2020
   Fax:+351-21-319-2021

   Net Tools Network Associates South Africa
   Hawthorne House
   St. Andrews Business Park
   Meadowbrook Lane
   Bryanston
   South Africa 2021
   Phone:+27-11-700-8200
   Fax:+27-11-706-1569

   Network Associates South East Asia
   1 Temasek Avenue
   Millenia Tower #21-02
   Singapore 039192
   Phone:+65-6222-7555
   Fax:+65-6220-7255

   Network Associates Spain
   Avenida de Bruselas nº22 1º
   28108 Alcobendas, Madrid
   Spain
   Phone:+34-91-347-8500
   Fax:+34-91-347-8550

   Network Associates Sweden
   Datavägen 3A
   Box 596
   S-175 26 Järfälla
   Sweden
   Phone:+46-8-5808-8400
   Fax:+46-8-5808-8405

   Network Associates AG
   Baeulerwisenstrasse 3
   8152 Glattbrugg
   Switzerland
   Phone:+41-1-808-9966
   Fax:+41-1-808-9977

   Network Associates Software Pte Ltd.
   Room 119, No. 167, Tun Hwa N. Rd.
   Taipei, 105 Taiwan
   Phone:+886-(0)2-2717-1999
   Fax:+886-(0)2-2717-2199

   23/F M Thai Tower, All Season Place
   87 Wireless Road
   Phatumwan Bangkok 10330
   Thailand
   Phone:+662-627-9066
   Fax:+662-627-9213

   Network Associates Turkey
   BJK Plaza, A Blok
   D:37, 80680 Besiktas
   Istanbul, Turkey
   Phone:+90-212-259-7706

   Network Associates International Ltd.
   227 Bath Road
   Slough, Berkshire
   SL1 5PP
   United Kingdom
   Phone:+44-1753-217-500
   Fax:+44-1753-217-520


Copyright (C) 2003 by Networks Associates
Technology, Inc.
All Rights Reserved.


V2.3.0

