               CONTACTING MCAFEE

         Last updated:  August 19, 2004


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_____________________________________________________
WHAT'S IN THIS FILE

-   Technical Support
-   Customer Service
-   Download Support
-   Security Headquarters: AVERT (Anti-Virus &
    Vulnerability Emergency Response Team)
-   McAfee Beta Program
-   Training –- McAfee University
-   Reporting a Problem
-   Worldwide Offices


_____________________________________________________
TECHNICAL SUPPORT

Visit the McAfee PrimeSupport(R) ServicePortal
at:

       https://mysupport.mcafeesecurity.com

Our free PrimeSupport KnowledgeBase provides
all customers with access to product FAQs,
Documentation, and White Papers.

       https://knowledgemap.mcafeesecurity.com/phpclient/homepage.aspx

For more information on PrimeSupport options,
including Priority and Enterprise level
Software support, and RMA or On-Site levels of
Hardware PrimeSupport, contact your sales
representative or visit the web site:

       http://www.mcafeesecurity.com/us/support/primesupport/


_____________________________________________________
CUSTOMER SERVICE

The Customer Service Department is available to
connect you to technical support or to answer
general (non-technical) questions about:

-   Product registration, licenses, and grant
    numbers.

-   Top customer issues: answers to the most
    common customer issues, including forms and
    procedures.

-   Finding a Sales Representative: Corporate,
    US, and international sales offices

-   Complaints.


Internet Access to Customer Service:

       E-mail: https://secure.mcafeesecurity.com/us/forms/support/request_form.asp

        Web:   http://www.mcafee.com/us/default.asp
               http://www.mcafeesecurity.com/us/support/default.asp


Toll-Free Telephone Access to Customer
Service:

   +1-888-VIRUS NO (+1-888-847-8766)
                     Canada
                     Latin America
                     United States

       Monday-Friday, 8am-8pm, Central Time


   00800 12255624    Belgium
                     Denmark
                     Finland
                     France
                     Germany
                     Ireland
                     Israel
                     Italy
                     Luxembourg
                     Netherlands
                     Norway
                     Portugal
                     Spain
                     Sweden
                     Switzerland
                     United Kingdom


   00800 3122 1287   Greece 10:00 – 19:00
                     local

   0800 995054       South Africa

   0800 3192 9147    Turkey 10:00 – 19:00
                     local


       Monday-Friday, 09:00-18:00,
       Local Time


_____________________________________________________
DOWNLOAD SUPPORT

To download files, visit the McAfee download
site home page:

       http://www.mcafeesecurity.com/us/downloads/


-   For DAT File and Engine Updates:

       http://www.mcafeesecurity.com/us/downloads/updates/

       ftp://ftp.mcafeesecurity.com/pub/antivirus/datfiles/4.x


-   For Product Upgrades:

       https://secure.nai.com/us/forms/downloads/upgrades/login.asp

   A valid grant number is required to access
   the product downloads. Please contact the
   McAfee Customer Service team to obtain your
   grant number.

If you need help navigating or downloading
files, call:

       +1-888-VIRUS NO  or  +1-888-847-8766


_____________________________________________________
SECURITY HEADQUARTERS:  AVERT
(ANTI-VIRUS & VULNERABILITY EMERGENCY RESPONSE
TEAM)

To see the latest information about emerging
virus threats, and to download updated scanning
engine files, EXTRA.DAT files, and similar
anti-virus software for testing, visit the
AVERT web site at:

       http://www.mcafeesecurity.com/us/security/home.asp


To access the Virus Information Library:

       http://vil.mcafeesecurity.com/


To access AVERT WebImmune and submit samples of
potentially infected files:

       https://www.webimmune.net/default.asp


To sign up for AVERT DAT Notification Service,
click the link at:

       http://vil.mcafeesecurity.com/vil/join-DAT-list.asp


McAfee also seeks and appreciates general
feedback.



_____________________________________________________
MCAFEE BETA PROGRAM

To download new beta software or to read about
the latest beta information, visit the McAfee
beta web site located at:

       http://www.mcafeesecurity.com/us/downloads/beta/mcafeebetahome.htm

To submit beta feedback on any McAfee product,
send e-mail to:

       mcafee_beta@mcafee.com

McAfee is devoted to providing solutions based
on your input.


_____________________________________________________
TRAINING

       http://www.mcafeesecurity.com/us/services/security/home.htm

McAfee University offers public training at
over 60 locations worldwide. Class size ranges
from 12 to 18 students, and schedules are
posted up to 12 months in advance. If your city
is not on the list provided on the web site,
you may request a class.

       http://www.mcafeesecurity.com/us/services/education/mcafee/university.htm



_____________________________________________________
REPORTING PROBLEMS

If you find any problems with your McAfee
product, please take a moment to review the
product's README file. It includes detailed
information on all Known Issues. If you find
any feature that does not appear to function
properly on your system, or if you believe an
application would benefit greatly from
enhancement, please contact McAfee or one of
its resellers with your suggestions or
concerns.



_____________________________________________________
WORLDWIDE OFFICES

For the most up-to-date listings, visit our web
site:

       http://www.mcafeesecurity.com/us/contact/home.htm

Send correspondence to any of the following
locations.


United States:

   McAfee Customer Service
   5000 Headquarters Drive
   Plano, TX 75024
   USA
   Phone:+1-888-VIRUS NO or +1-888-847-8766



McAfee offices outside the United States:

   Australia
   Level 3
   40 Miller Street
   North Sydney, 2060 NSW
   Australia
   Phone:+61-2-9761-4200
   Fax:+61-2-9761-4499

   Austria/ Österreich
   Regus Business Center Twin Tower
   Wienerbergstr. 11/ 12A
   A-1100 Wien, Austria
   Phone:+43 (0)1-994 60 6627
   Fax:+49 (0)1-994 60 6630

   Belgique
   BDC Heyzel Esplanade, boîte 43
   1020 Bruxelles
   Belgique
   Phone:+32-2-478-1029
   Fax:+32-2-478-6621

   Brasil
   Rua Geraldo Flausino Gomez 78
   Cj.-51 Brooklin Novo-São Paulo
   SP -04575-060-Brasil
   Phone:+55-11-5505-1009
   Fax:+55-11-5505-0131

   Canada
   1 West Pearce Street, Suite 400
   Richmond Hill, Ontario
   Canada L4B 3K3
   Phone:+1-905-731-3144
   Fax:+1-905-731-1390

   People's Republic of China
   Room 913, Tower B
   Full Link Plaza
   No. 18 Chao Yang Men Wai Avenue
   Beijing
   People's Republic of China 100020
   Phone:+86-10-6538-3399
   Fax:+86-10-6588-5601

   People's Republic of China
   Room 1009, Lippo Plaza
   222 Huai Hai Road (M)
   Luwan District
   Shanghai
   People's Republic of China 200021
   Phone: +86-21-5396-6066
   Fax:+86-21-5396-6200

   Denmark
   Lautruphoej 1-3
   2750 Ballerup
   Danmark
   Phone:+45-70-277-277
   Fax:+45-44-209-910

   Finland/Suomi
   Etelä-Esplanadi 22B
   00130 Helsinki
   Finland
   Phone:+358-9-527-070
   Fax:+358-9-5270-7100

   France
   Tour Franklin – 14th Floor
   100-101 Quartier Boieldieu
   La Défense 8
   924094 Paris La Défense 8 
   France
   Phone:+33-1-4762-5600
   Fax:+33-1-4762 5800

   Germany / Deutschland
   Ohmstraße 1
   D-85716 Unterschleißheim
   Deutschland
   Phone:+49-89-370-700
   Fax:+49-89-3707-1199

   Hong Kong
   14th Floor, Plaza 2000
   2-4 Russell Street
   Causeway Bay, Hong Kong 63225
   Phone:+852-2892-9500
   Fax:+852-2832-9530

   India
   Emgeen Chambers, 4th Floor
   10 Vidyanagari
   Marg-Kalina Santacruz (E)
   Mumbai, India-400 098
   Phone:+91-22-693-5278
   Fax:+91-22-665-0078

   Israel
   20 Hataas Street
   Industrial Park
   Kfar Sava 44425
   Israel
   Phone:+972-9-764-3585
   Fax:+972-9-764-3586

   Italy / Italia
   Via XXV Aprile 6
   20097 San Donato Milanese (MI)
   ITALY
   Phone:+39-02-516-181
   Fax:+39-02-510-762

   Japan
   Shibuya Mark City West 20F
   1-12-1 Dougenzaka, Shibuya-ku
   Tokyo 150-0043, Japan
   Phone:+81-3-5428-1100
   Fax:+81-3-5428-1480

   Korea
   16F Star Tower, 737 Yeoksam-dong
   Kangnam-ku, Seoul, Korea 135-080
   Phone:+82-2-3458-9800
   Fax:+82-2-3458-9801

   Latin America & Caribbean
   6100 Blue Lagoon Drive, Suite 320
   Miami, Florida 33126
   United States
   Phone:+1-786-388-3900
   Fax:+1-305-269-1019

   Malaysia
   Suite A-8-1, Level 3, Tower A
   Menara Atlas, Plaza Pantai
   No. 5, Jalan 4/83A, Off jalan
   Pantai Baru, Kuala Lumpur 59200
   Malaysia
   Phone:+603-2287-7966
   Fax:+603-2287-6966

   México
   Andrés Bello No. 10-4o. Col.
   Polanco
   México D.F.  C.P. 11560
   Phone:+52-5-282-9180
   Fax:+52-5-282-9183

   Middle East Office
   Dubai Internet City
   Canon Building 9, Office 213
   Dubai, United Arab Emirates
   Phone:+9714-391-5460
   Fax:+9714-391-6811

   McAfee Netherlands/Nederland
   Gatwickstraat 25
   1043 GL Amsterdam
   The Netherlands
   Phone:+31-20-586-6100
   Fax:+31-20-586-6101

   New Zealand
   Level 20, ASB Bank Centre
   135 Albert Street
   Aukland, New Zealand
   Phone:+0800 508 333

   Philippines
   18th Floor Philamlife Tower
   8768 Pasep De Roxas Makati City
   Philippines 1226
   Phone:+63-2-830-8672
   Fax:+63-2-814-9511

   Portugal
   Edificio Atrium Saldanha
   Praça Duque de Saldanha, N°1-9°B
   1050-094 Lisboa
   Portugal
   Phone:+351-21-319-2020
   Fax:+351-21-319-2021

   South Africa
   Hawthorne House
   St. Andrews Business Park
   Meadowbrook Lane
   Bryanston
   South Africa 2021
   Phone:+27-11-700-8200
   Fax:+27-11-706-1569

   South East Asia
   1 Temasek Avenue
   Millenia Tower #21-02
   Singapore 039192
   Phone:+65-6222-7555
   Fax:+65-6220-7255

   Spain
   Avenida de Bruselas nº22 1º
   28108 Alcobendas, Madrid
   Spain
   Phone:+34-91-347-8500
   Fax:+34-91-347-8550

   Taiwan
   Room 119, No. 167, Tun Hwa N. Rd.
   Taipei, 105 Taiwan
   Phone:+886-(0)2-2717-1999
   Fax:+886-(0)2-2717-2199

   Thailand
   23/F M Thai Tower, All Season Place
   87 Wireless Road
   Phatumwan Bangkok 10330
   Thailand
   Phone:+662-627-9066
   Fax:+662-627-9213

   Turkey
   BJK Plaza, A Blok
   D:37, 80680 Besiktas
   Istanbul, Turkey
   Phone:+90-212-259-7706

   United Kingdom
   227 Bath Road
   Slough, Berkshire
   SL1 5PP
   United Kingdom
   Phone:+44-1753-217-500
   Fax:+44-1753-217-520


Copyright (C) 2004 by Networks Associates
Technology, Inc.
All Rights Reserved.


V3.1.0

