Error Reporting

Host Intrusion Prevention includes an error reporting utility that tracks and logs software failures. When enabled, it prompts the user to forward detected problem data to McAfee technical support, where it can be used to open a support case, if appropriate.

 

To use the error reporting utility, a computer must have Internet access and a web browser that is Java Script enabled.

If McAfee Alert Manager is installed on the network where a computer failed, it informs the network administrator that a problem was detected. The network administrator can guide the user on how to handle the problem.

When the utility detects a failure, the user selects an option:

When submitting data to the McAfee technical support web site, the user may be asked for additional information. If the problem has a known cause, the user may be directed to a web page that provides information about the problem and how to deal with it.

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