Updating agents

After the update package is checked in to the Repository, you can send the updates to the agent either by running an update task or by sending an agent wakeup call. An agent can also request updates.

To run an update task:

  1. Select the computer, group, or site in the ePO console tree to which you want to send content updates, and select the Tasks tab.
  2. Select Schedule Task from the shortcut menu.
  3. Type the name of the task, select ePolicy Orchestrator Agent Update, and click OK.
  4. Right-click the task and select Edit Task.
  5. In the ePolicy Orchestrator Scheduler dialog box, click Settings.
  6. In the dialog box that appears, select HIP Content and click OK. (This option is available only if a content package is checked in to the Repository.)
  7. In the ePolicy Orchestrator Scheduler dialog box, click the Schedule tab, and set the task to run immediately.
  8. On the Task tab, deselect Inherit and select Enable.
  9. Click Apply and then OK.

To send an agent wakeup call:

  1. Right-click the site, group, or computer in the ePO console tree where you want to send content updates, and select Agent Wakeup Call.
  2. Set the randomization to 0 minutes, and click OK.
  3. The content updates are sent and applied to the agent.

To have an agent request an update:

(Valid only if an ePO agent icon appears in the system tray)

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