What's New in VirusScan for Windows 95 and Windows 98, VirusScan NT, VirusScan for Windows 3.1x and NetShield NT v3.2.2 SERVICE PACK Copyright (c) 1998 Network Associates, Inc. and its Affiliated Companies. All Rights Reserved. Thank you for using Network Associates anti-virus software. This What's New file contains important information regarding this Service Pack. Network Associates strongly recommends that you read the entire document. Network Associates welcomes your comments and suggestions. Please use the information provided in this file to contact Customer Care or technical support. ___________________ WHAT'S IN THIS FILE - The Purpose of This Service Pack - Files Included With This Service Pack - Installation - Known Issue - Contacting Network Associates ________________________________ THE PURPOSE OF THIS SERVICE PACK This Service Pack incorporates improvements from the Network Associates v3.2.2 scan engine into: * Versions 3.1.8, 3.1.9, 3.2.0, and 4.0.0 of VirusScan for Windows 95 and Windows 98 * Versions 3.1.8, 3.1.9, 3.2.0, and 4.0.0 of VirusScan for Windows 3.1x * Intel-architecture versions 3.1.4a and 3.2.0 of VirusScan NT * Intel-architecture versions 3.1.4a and 3.2.0 of NetShield NT NOTE: This Service Pack does NOT support and will not install on any version of GroupShield Exchange, GroupShield Notes, NetShield NetWare, or any Alpha-architecture version of NetShield NT or VirusScan for Windows NT. The new scan engine features a completely new method for cleaning macro viruses. Previous versions removed the payload and the replicating code from an infecting virus, but left inert portions of code introduced with the virus in the newly cleaned file. The new cleaning method judiciously removes the replicating virus code and the supporting macro code the virus used as a method of infection. Doing so prevents Microsoft Office applications from displaying a macro alert message, and also prevents anti-virus products from other vendors from falsely identifying cleaned files as infected. This Service Pack has undergone extensive testing and is intended to address the specific issues described above. If you have any problems with this Service Pack, please contact Network Associates immediately. _____________________________________ FILES INCLUDED WITH THIS SERVICE PACK The Service Pack consists of these files: POLYSCAN.DLL = Polymorphic virus scan engine MCSCAN16.DLL = Scan engine file MCSCAN32.DLL = Scan engine file MCSCAN.SYS = On-access scan engine component MCSCAN32.VXD = On-access scan engine component MCSCAN32.386 = On-access scan engine component SCAN.DAT = Virus definitions file NAMES.DAT = Virus definitions file CLEAN.DAT = Virus definitions file INTERNET.DAT = Virus definitions file POLYSCAN.DAT = Virus definitions file VALIDATE.EXE = Validation utility ENG_PACK.LST = File validation packing list PKGDESC.INI = Package description file ____________ INSTALLATION * INSTALLATION REQUIREMENTS * You must have one of these product versions installed on the computer you want to update: * VirusScan for Windows 95 and Windows 98 v3.1.8, v3.1.9, v3.2.0 or v4.0.0 * VirusScan for Windows 3.1x v3.1.8, v3.1.9, v3.2.0 or v4.0.0 * VirusScan NT v3.1.4a or v3.2.0 * NetShield NT v3.1.4a or v3.2.0 This Service Pack will not support other product or engine versions. * INSTALLING THIS SERVICE PACK * To install this Service Pack on Windows 95, Windows 98 and Windows NT 4.0 systems, follow these steps: 1. Download ENG322SP.ZIP from the Network Associates website or from other electronic services. 2. Create a temporary folder on your hard disk, then extract the Service Pack files from their .zip archive. 3. Click Start in the Windows taskbar, then choose Run. 4. Type x:\setup.exe in the text box provided. Substitute the drive and path to the extracted Service Pack files for x:. The Setup wizard will start. Follow the instructions shown to continue with your installation. 5. When you have finished with the installation, restart your computer or server. To install this Service Pack on Windows 3.1x and Windows NT 3.51 systems, follow these steps: 1. Download ENG322SP.ZIP from the Network Associates website or from other electronic services. 2. Create a temporary folder on your hard disk, then extract the Service Pack files from their .zip archive. 3. Start Program Manager, then choose Run from the File menu. 4. Type x:\setup.exe in the text box provided. Substitute the drive and path to the extracted Service Pack files for x:. The Setup wizard will start. Follow the instructions shown to continue with your installation. 5. When you have finished with the installation, restart your computer or server. _____________________________ CONTACTING NETWORK ASSOCIATES On December 1, 1997, McAfee Associates merged with Network General Corporation, Pretty Good Privacy, Inc., and Helix Software, Inc. to form Network Associates, Inc. The combined Company subsequently acquired Dr Solomon's Software and CyberMedia, Inc. Network Associates continues to market and support the product lines from each of the former entities. You may direct all questions, comments and technical support requests to the Network Associates Customer Care department at any of the addresses or phone numbers listed below. Contact the Network Associates Customer Care department at: 1. Phone (408) 988-3832 Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time 2. Fax (408) 970-9727 24-hour, Group III Fax 3. Fax-back automated response system (408) 346-3414 Send correspondence to any of the following Network Associates locations: Network Associates Corporate Headquarters 3965 Freedom Circle McCandless Towers Santa Clara, CA 95054 Phone numbers for corporate-licensed customers: Phone: (408) 988-3832 Fax: (408) 970-9727 Phone numbers for retail-licensed customers: Phone: (972) 278-6100 Fax: (408) 970-9727 Network Associates offices outside the United States: Network Associates Australia Level 1, 500 Pacific Highway St. Leonards, NSW Sydney, Australia 2065 Phone: 61-2-8425-4200 Fax: 61-2-9439-5166 Network Associates Austria Pulvermuehlstrasse 17 Linz, Austria Postal Code A-4040 Phone: 43-732-757-244 Fax: 43-732-757-244-20 Network Associates Belgium Bessenveldtstraat 25a Diegem, Belgium - 1831 Phone: 32-3-716-4070 Fax: 61-2-716-4770 Network Associates do Brasil Rua Geraldo Flausino Gomez 78 Cj. - 51 Brooklin Novo - São Paulo SP - 04575-060 - Brasil Phone: (55 11) 5505 1009 Fax: (55 11) 5505 1006 Network Associates Canada 139 Main Street, Suite 201 Unionville, Ontario Canada L3R 2G6 Phone: (905) 479-4189 Fax: (905) 479-4540 Network Associates People's Republic of China New Century Office Tower, Room 1557 No. 6 Southern Road Capitol Gym Beijing People's Republic of China 100044 Phone: 86 10 6849-2650 Fax: 86 10 6849-2069 NA Network Associates Oy Kielotie 14 B 01300 Vantaa Finland Phone: 358 9 836 2620 Fax: 358 9 836 26222 Network Associates France S.A. 50 Rue de Londres 75008 Paris France Phone: 33 1 44 908 737 Fax: 33 1 45 227 554 Network Associates Deutschland GmbH Industriestrasse 1 D-82110 Germering Germany Phone: 49 8989 43 5600 Fax: 49 8989 43 5699 Network Associates Hong Kong 19/F, Matheson Centre 3 Matheson Street Causeway Bay Hong Kong Phone: 852-2832-9525 Fax: 852-2832-9530 Network Associates Srl Centro Direzionale Summit Palazzo D/1 Via Brescia, 28 20063 - Cernusco sul Naviglio (MI) ITALY Phone: 39 (0)2 9214 1555 Fax: 39 (0)2 9214 1644 Network Associates Japan, Inc. 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Box 7062 Bryanston, Johannesburg South Africa 2021 Phone: 27 11 706-1629 Fax: 27 11 706-1569 Network Associates South East Asia 7 Temasek Boulevard The Penthouse #44-01, Suntec Tower One Singapore 038987 Phone: 65 430-6670 Fax: 65 430-6671 Network Associates Spain Orense 4, 4th Floor Edificio Trieste 28020 Madrid Spain Phone: 34 91 598 18 00 Fax: 34 91 556 14 01 Network Associates Sweden Datavägen 3A Box 596 S-175 26 Järfälla Sweden Phone: 46 (0) 8 580 88 400 Fax: 46 (0) 8 580 88 405 Network Associates AG Baeulerwisenstrasse 3 8152 Glattbrugg Switzerland Phone: 0041 1 808 99 66 Fax: 0041 1 808 99 77 Network Associates International Ltd. Minton Place, Victoria Street Windsor, Berkshire SL4 1EF United Kingdom Phone: 44 (0)1753 827 500 Fax: 44 (0)1753 827 520 Or, you can receive online assistance through any of the following resources: 1. Internet E-mail: support@nai.com 2. Internet FTP: ftp.nai.com 3. World Wide Web: http://support.nai.com 4. America Online: keyword MCAFEE 5. CompuServe: GO NAI To provide the answers you need quickly and efficiently, the Network Associates technical support staff needs some information about your computer and your software. Please have this information ready when you call: - Program name and version number - Computer brand and model - Any additional hardware or peripherals connected to your computer - Operating system type and version numbers - Network name, operating system, and version - Network card installed, where applicable - Modem manufacturer, model, and baud, where applicable - Relevant browsers or applications and their version numbers, where applicable - How to reproduce your problem: when it occurs, whether you can reproduce it regularly, and under what conditions - Information needed to contact you by voice, fax, or e-mail We also seek and appreciate general feedback. * FOR PRODUCT UPGRADES * To make it easier for you to receive and use Network Associates products, we have established a reseller's program to provide service, sales, and support for our products worldwide. For a listing of resellers, see the resellers.txt file or contact Network Associates Customer Care for resellers near you. * FOR REPORTING PROBLEMS * Network Associates prides itself on delivering a high-quality product. If you find any problems, please take a moment to review the contents of this file. If the problem you've encountered is documented, there is no need to report the problem to Network Associates. If you find any feature that does not appear to function properly on your system, or if you believe an application would benefit greatly from enhancement, please contact Network Associates with your suggestions or concerns. * FOR ON-SITE TRAINING INFORMATION * Contact Network Associates Customer Service at (800) 338-8754. * NETWORK ASSOCIATES BETA SITE * Get pre-release software, including .DAT files, through http://beta.nai.com. You will have access to Public Beta and External Test Areas. Your feedback will make a difference.