Release Notes for Event Orchestrator v. 1.03 Patch 1 Copyright (c) 1999 Networks Associates Technology, Inc. All Rights Reserved. Thank you for using Event Orchestrator. This file contains important information regarding this Patch release. Network Associates strongly recommends that you read the entire document. Network Associates welcomes your comments and suggestions. Please use the information provided in this file to contact Customer Care or technical support. ___________________ WHAT'S IN THIS FILE - HP1 The Purpose of this Patch - WD1 What this Patch Does - IR1 Issues Resolved in this Patch - IF1 Files Included with this Patch - IN1 Installation - AD1 Additional Information - NA1 Contacting Network Associates - YC1 Statement of Year 2000 Compliance - CT1 Copyright and Trademark Attributions NOTE: A unique identifying code precedes each heading in this file. To jump to a particular heading within the file, copy the three-character code--NA1, for example--from the list above into your text editor's Find dialog box, or equivalent, then search for the identifying code to move directly to that heading. _______________________________ HP1 - THE PURPOSE OF THIS PATCH This Patch improves certain aspects of the SupportMagic action server and the Magic Total Service Desk Enterprise action server in Event Orchestrator v.1.03. __________________________ WD1 - WHAT THIS PATCH DOES This patch replaces two DLL files in Event Orchestrator v. 1.03. One DLL pertains to the SupportMagic action server and the other DLL affects the Magic Total Service Desk Enterprise action server. ___________________________________ IR1 - ISSUES RESOLVED IN THIS PATCH 1. Sometimes the Problem Description area in a Magic Total Service Desk Enterprise help desk ticket in Event Orchestrator v.1.03 appears blank or incomplete. This patch minimizes this occurrence. 2. Event Orchestrator v.1.03 does not support the %TRAP_VARIABLES% variable for the Magic Total Service Desk Enterprise action server. This patch provides support for this variable. 3. Event Orchestrator v.1.03 does not include %TRAP_VARIABLES% in the problem description defaults for a Magic Total Service Desk Enterprise action server or a SupportMagic action server. This patch modifies the default problem description to include %TRAP_VARIABLES%. ____________________________________ IF1 - FILES INCLUDED WITH THIS PATCH This Patch consists of the following two DLL files: ASMerlin.dll = the updated DLL for Magic Total Service Desk Enterprise action servers ASSuprtMagic.dll = the updated DLL for SupportMagic action servers __________________ IN1 - INSTALLATION * INSTALLATION STEPS * 1. Shut down the Event Orchestrator Service. 2. Close the Event Orchestrator Console. 3. Copy the DLLs to the Event Orchestrator folder. 4. Use REGSVR32.exe to register the new DLLs. 5. Start the Event Orchestrator Service to resume operation. 6. Delete the previously configured Help Desk Action, and create a new Action. This is required because this update is not dynamic and will not otherwise be reflected in the previously configured action. * TESTING YOUR INSTALLATION * To verify that the DLLs were updated: 1. View the properties windows of the new Help Desk Action. 2. Click on the "Problem Description" Tab. 3. In the "Use SNMP Trap Data in Problem Description" window, verify that %TRAP_VARIABLES% is at the end of the text string. * REMOVING THIS PATCH * To remove this Patch, reinstall your original Event Orchestrator v. 1.03 software. This will restore the previous DLLs. NOTE: Network Associates recommends that you NOT remove the Patch files from your Event Orchestrator installation once you install them. If you reinstall your Event Orchestrator software, Network Associates recommends that you also reinstall this Patch. ____________________________ AD1 - ADDITIONAL INFORMATION The "Configure Event Orchestrator defaults" window displays "Magic Total Service Desk - Enterprise Edition v5.01" for both versions 5.01 and 5.10. This is only a text file issue and will not affect the new DLLs provided in this patch. ___________________________________ NA1 - CONTACTING NETWORK ASSOCIATES On December 1, 1997, McAfee Associates merged with Network General Corporation, Pretty Good Privacy, Inc., and Helix Software, Inc. to form Network Associates, Inc. The combined Company subsequently acquired Dr Solomon's Software, Trusted Information Systems, Magic Solutions, and CyberMedia, Inc. Network Associates continues to market and support the product lines from each of the former entities. You may direct all questions, comments, or requests concerning the software you purchased, your registration status, or similar issues to the Network Associates Customer Care department at the addresses or phone numbers listed below. Contact the Network Associates Customer Care department at: 1. Phone (408) 988-3832 Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time 2. Fax (408) 970-9727 24-hour, Group III Fax 3. Fax-back automated response system (408) 346-3414 4. E-mail: custcare@nai.com Send correspondence to any of the following Network Associates locations: Network Associates Corporate Headquarters 3965 Freedom Circle McCandless Towers Santa Clara, CA 95054 Phone numbers for corporate-licensed customers: Phone: (408) 988-3832 Fax: (408) 970-9727 Phone numbers for retail-licensed customers: Phone: (972) 278-6100 Fax: (408) 970-9727 Network Associates offices outside the United States: Network Associates Australia Level 1, 500 Pacific Highway St. Leonards, NSW Sydney, Australia 2065 Phone: 61-2-8425-4200 Fax: 61-2-9439-5166 Network Associates Austria Pulvermuehlstrasse 17 Linz, Austria Postal Code A-4040 Phone: 43-732-757-244 Fax: 43-732-757-244-20 Network Associates Belgique BDC Heyzel Esplanade, boîte 43 1020 Bruxelles Belgique Phone: 0032-2-478.10.29 Fax: 0032-2-478.66.21 Network Associates do Brasil Rua Geraldo Flausino Gomez 78 Cj. - 51 Brooklin Novo - São Paulo SP - 04575-060 - Brasil Phone: (55 11) 5505 1009 Fax: (55 11) 5505 1006 Network Associates Canada 139 Main Street, Suite 201 Unionville, Ontario Canada L3R 2G6 Phone: (905) 479-4189 Fax: (905) 479-4540 Network Associates People's Republic of China New Century Office Tower, Room 1557 No. 6 Southern Road Capitol Gym Beijing People's Republic of China 100044 Phone: 86 10 6849-2650 Fax: 86 10 6849-2069 Network Associates Denmark Lautruphoej 1-3 2750 Ballerup Danmark Phone: 45 70 277 277 Fax: 45 44 209 910 NA Network Associates Oy Sinikalliontie 9, 3rd Floor 02630 Espoo Finland Phone: 358 9 5270 70 Fax: 358 9 5270 7100 Network Associates France S.A. 50 Rue de Londres 75008 Paris France Phone: 33 1 44 908 737 Fax: 33 1 45 227 554 Network Associates GmbH Ohmstraße 1 D-85716 Unterschleißheim Deutschland Phone: 49 (0)89/3707-0 Fax: 49 (0)89/3707-1199 Network Associates Hong Kong 19th Floor, Matheson Centre 3 Matheson Way Causeway Bay Hong Kong 63225 Phone: 852-2832-9525 Fax: 852-2832-9530 Network Associates Srl Centro Direzionale Summit Palazzo D/1 Via Brescia, 28 20063 - Cernusco sul Naviglio (MI) ITALY Phone: 39 02 92 65 01 Fax: 39 02 92 14 16 44 Network Associates Japan, Inc. 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Internet FTP: ftp://ftp.nai.com 3. World Wide Web: http://support.nai.com 4. America Online: keyword MCAFEE 5. CompuServe: GO NAI To provide the answers you need quickly and efficiently, the Network Associates technical support staff needs some information about your computer and your software. Please have this information ready when you call: - Program name and version number - Computer brand and model - Any additional hardware or peripherals connected to your computer - Operating system type and version numbers - Network name, operating system, and version - Network card installed, where applicable - Modem manufacturer, model, and bits-per- second rate, where applicable - Relevant browsers or applications and their version numbers, where applicable - How to reproduce your problem: when it occurs, whether you can reproduce it regularly, and under what conditions - Information needed to contact you by voice, fax, or e-mail Network Associates also seeks and appreciates general feedback. * FOR PRODUCT UPGRADES * Network Associates has a worldwide range of partnerships and reseller relationships with hundreds of independent vendors, each of which can provide you with consulting services, sales advice, and product support for Network Associates software. To find a reseller near your location, see the RESELLER.TXT file located on your product CD-ROM or installed on your hard disk. For assistance in locating a local reseller, you can also contact Network Associates Customer Care. * FOR REPORTING PROBLEMS * Network Associates prides itself on delivering a high-quality product. If you find any problems, please take a moment to review the contents of this file. If the problem you've encountered appears in the Known Issues section of this README.TXT file, Network Associates is already aware of the problem, and you need not report it. If you find any feature that does not appear to function properly on your system, or if you believe an application would benefit greatly from enhancement, please contact Network Associates or one of its resellers with your suggestions or concerns. * FOR ON-SITE TRAINING INFORMATION * Contact Network Associates Customer Service at (800) 338-8754. * NETWORK ASSOCIATES BETA SITE * To test pre-release software and obtain update files, including virus definition (.DAT) files, visit the Network Associates beta site at http://beta.nai.com. You will have access to Public Beta and External Test Areas. Your feedback will make a difference. * AVERT ANTI-VIRUS RESEARCH SITE * To see the latest information about emerging virus threats, submit samples of potentially infected files, and download updated scanning engine files, EXTRA.DAT files, and similar anti-virus software for testing, visit the AVERT research site at: http://www.avertlabs.com. _______________________________________ YC1 - STATEMENT OF YEAR 2000 COMPLIANCE To learn about Network Associates Year 2000 standards and testing models, and to see a list of compliant Network Associates products, visit the Network Associates website at: http://www.nai.com/y2k For further information or questions, send an e-mail message to: y2k@nai.com. __________________________________________ CT1 - COPYRIGHT AND TRADEMARK ATTRIBUTIONS Copyright (c) 1999 Networks Associates Technology, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of Networks Associates Technology, Inc., or its suppliers or affiliate companies. * TRADEMARKS * * ActiveHelp, Bomb Shelter, Building a World of Trust, CipherLink, Clean-Up, Cloaking, CNX, Compass 7, CyberCop, CyberMedia, Data Security Letter, Discover, Distributed Sniffer System, Dr Solomon's, Enterprise Secure Cast, First Aid, ForceField, Gauntlet, GMT, GroupShield, HelpDesk, Hunter, ISDN Tel/Scope, LM 1, LANGuru, LeadingHelp Desk Technology, Magic Solutions, MagicSpy, MagicTree, Magic University, MagicWin, MagicWord, McAfee, McAfee Associates, MoneyMagic, More Power To You, Multimedia Cloaking, NetCrypto, NetOctopus, NetRoom, NetScan, Net Shield, NetShield, NetStalker, Net Tools, Network Associates, Network General, Network Uptime!, NetXRay, Nuts & Bolts, PC Medic, PCNotary, PGP, PGP (Pretty Good Privacy), PocketScope, Pop-Up, PowerTelnet, Pretty Good Privacy, PrimeSupport, RecoverKey, RecoverKey- International, ReportMagic, RingFence, Router PM, Safe & Sound, SalesMagic, SecureCast, Service Level Manager, ServiceMagic, Site Meter, Sniffer, SniffMaster, SniffNet, Stalker, Statistical Information Retrieval (SIR), SupportMagic, Switch PM, TeleSniffer, TIS, TMach, TMeg, Total Network Security, Total Network Visibility, Total Service Desk, Total Virus Defense, T-POD, Trusted Mach, Trusted Mail, Uninstaller, Virex, Virex-PC, Virus Forum, ViruScan, VirusScan, VShield, WebScan, WebShield, WebSniffer, WebStalker, WebWall, and ZAC 2000 are registered trademarks of Network Associates and/or its affiliates in the US and/or other countries. All other registered and unregistered trademarks in this document are the sole property of their respective owners. * LICENSE AGREEMENT * NOTICE TO ALL USERS: FOR THE SPECIFIC TERMS OF YOUR LICENSE TO USE THE SOFTWARE THAT THIS DOCUMENTATION DESCRIBES, CONSULT THE LICENSE.TXT, README.1ST, OR OTHER LICENSE DOCUMENT THAT ACCOMPANIES YOUR SOFTWARE, EITHER AS A TEXT FILE OR AS PART OF THE SOFTWARE PACKAGING. IF YOU DO NOT AGREE TO ALL OF THE TERMS SET FORTH THEREIN, DO NOT INSTALL THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE PRODUCT TO THE PLACE OF PURCHASE FOR A FULL REFUND.