Release Notes for McAfee Utilities v3.11 Copyright (c) August 2000 Network Associates Technology, Inc. All Rights Reserved. Thank you for using McAfee Utilities. Readme file contains important information regarding this release. Network Associates strongly recommends that you read the entire document. Network Associates welcomes your comments and suggestions. Please use the information provided in this file to contact Customer Care, technical support, or the documentation team for this product. WHAT'S IN THIS FILE - NF1 New Features - DC1 Documentation - SR1 System Requirements - IN1 Installation - KN1 Known Issues - FQ1 Frequently Asked Questions - AD1 Additional Information - DV1 New Viruses Detected and Removed - NA1 Contacting Network Associates - CT1 Copyright and Trademark Attributions NOTE: A unique identifying code precedes each heading in this file. To jump to a particular heading within the file, copy the three-character code--NA1, for example--from the list above into your text editor's Find dialog box, or equivalent, then search for the identifying code to move directly to that heading. **** IMPORTANT NOTES **** * Change in the product name. McAfee Utilities is formerly called Nuts & Bolts 98. * Change in component name. Retake is now called Safe & Sound. * PGP replaces the McAfee Fortress. If you have Fortress from a previous installation, you can still continue to use the utility even after you install McAfee Utilities v3.1. * The names First Aid Guardian and McAfee Guardian indicated within the online Help, User’s Guide, and actual product interface refer to the same utility. * First Aid has been integrated into McAfee Utilities. First Aid is installed by default. * VirusScan is enabled only when McAfee VirusScan is installed. ******* __________________ NF1 - NEW FEATURES * Windows Millennium support. McAfee Utilities now fully support Windows Millennium as well as Windows 98 and Windows 95. * Integration of First Aid. McAfee Utilities now includes First Aid, a utility that quickly examines areas of your computer for any problems. First Aid detects common computer problems ranging from hardware, software, to configura- tion problems. * McAfee Utilities now uses the Microsoft Windows Installer (MSI), which comes with all Windows 2000 Professional and Windows Millennium systems. This Setup utility offers a wealth of custom installation and configuration features. * New Central program. Central now has a new, improved look and feel. All functions of McAfee Utilities can be easily accessed through Central. * New central Help file. McAfee Utilities Help files can now be easily accessed via the central screen. Click the Help icon on the upper right-hand side of the screen to launch the main Help file. From the central Help, you can also select to launch the specific Help files for each of the product components. * Access to the McAfee on the Web site. Users can now access the site in the central screen via the McAfee on the Web button. Note: Make sure that you have Internet connection prior to accessing the site. ___________________ DC1 - DOCUMENTATION Network Associates provides each of its products with an extensive set of documentation, consisting usually of one or more product guides saved in Adobe Acrobat Portable Document Format (.PDF), and an online help system, whose form can vary, depending on the platform on which the product runs. Acrobat .PDF files are flexible online documents that contain hyperlinks, outlines and other aids for easy navigation and information retrieval. You can also install an Acrobat plug-in file that allows you to read .PDF documents from within your web browser while online. Copies of the product documentation come with the product CD-ROM. A copy of the free Acrobat Reader also comes with the product CD-ROM or is available from the Adobe website at: http://www.adobe.com/prodindex/acrobat/readstep.html Most Network Associates products can include a documentation set drawn from these components: NOTE: Not all products will include all listed documents. Consult the User's Guide or Administrator's Guide that comes with your product for a complete list. * A printed Getting Started Guide, which introduces the product, provides installation instructions, outlines product features, and provides a brief overview. In many cases, an electronic version of this guide will also be available on the product CD-ROM or from the Network Associates FTP site in Adobe Acrobat .PDF format. * A User’s Guide saved on the product CD-ROM or installed on your hard disk in Adobe Acrobat .PDF format. Network Associates User's Guides document all product functions extensively, and discuss how best to use your Network Associates product to accomplish your tasks. * An Administrator's Guide saved on the product CD-ROM or installed on your hard disk in Adobe Acrobat .PDF format. Administrator's Guides describe how to deploy, maintain and administer Network Associates server-based products in a networked environment. * Specialized guides. These can include reference guides, deployment guides, configuration guides, vulnerability guides for intrusion detection software, and other product-specific documentation. * An online help system. Online help gives you quick access to hints and tips about how to use your Network Associates software. The format of the online help system for the product will vary, depending on which platform or operating system you use to run your Network Associates product. In most cases, the software will display a Help menu item or link that you can use to start the system. Some products might also include context- sensitive online help. Right-click buttons, lists or other elements within dialog boxes to see brief, descriptive help topics. * A LICENSE.TXT file. This file outlines the terms of your license to use your Network Associates product. Read it carefully. If you install the Network Associates product, you agree to the license terms. * This README.TXT file. This file contains last-minute additions or changes to the documentation, lists any known behavior or other issues with the product release, and often describes new product features incorporated into incremental product updates. To get answers to your technical support questions, send messages to: techsupport@mcafee.com To ask about your eligibility for updates and upgrades, check your registration, or ask general questions related to Network Associates software, send messages to: custcare@nai.com _________________________ SR1 - SYSTEM REQUIREMENTS McAfee Utilities will install and run on a computer equipped with: * A Pentium Class PC * Microsoft Windows 95, Windows 98, or Windows Millennium * At least 16 MB (megabytes) of RAM (random access memory) * One 3.5-inch disk drive * 46 MB of available hard drive space * A 16-color VGA monitor that supports * 640 x 480 pixels (or better) 800 x 600 (or higher recommended) * A CD-ROM drive __________________ IN1 - INSTALLATION * McAfee Utilities quick install. To install McAfee Utilities: 1. Insert the McAfee Utilities CD into the CD-ROM drive. The McAfee Utilities Installer should autoplay (go to step 3), but if it doesn’t go to step 2. 2. For Windows 95/98: double-click the My Computer icon, the McAfee Utilities icon and the Setup.exe or Setup icon. 3. Follow the on-screen instructions to supply the requested information. Setup requires you to enter information for registering the software. or * McAfee Utilities install via McAfee Office CD-Rom: 1. Insert the McAfee Office CD into the CD-ROM drive. The McAfee Office Installer should autoplay. 2. Choose Custom setup and select McAfee Utilities. 3. Follow the on-screen directions. * McAfee Utilities quick start. You can start any of the McAfee utilities from the McAfee Utilities Central screen. To start McAfee Utilities Central in Windows 95/98: 1. Click the Start in the Windows taskbar. 2. Choose the McAfee Utilities command directly from the Start menu, or from Start, point to Programs, then McAfee Utilities menu. __________________ KN1 - KNOWN ISSUES 1. Users may experience difficulties creating a Zip (Zip100 and Zip250) Rescue disk. This issue is currently under investigation. 2. If you have never installed software that uses the Microsoft Installer (MSI) utility, or other software that uses MSI v1.0, the McAfee Utilities Setup utility must first install certain files it needs for the McAfee Utilities installation. Setup then will ask you to restart your computer. After you do so, you may continue with the installation. 3. Start Menu Enhancements is not supported under Windows Millennium. Windows Millennium ships with its own Start Menu options so this option has been disabled for McAfee Utilites. Start Menu Enhancements is still supported for Windows 95 and 98. 4. Some users may recieve the following error when rebooting with McAfee Office installed: "image is unable to obtain an exclusive disk lock." Image is trying to backup your system while another component is trying access your drive. To remedy this, open McAfee Utilities and launch McAfee Image. Create a new image backup. This should suppress further warning messages. 5. Safe & Sound backup may prevent ACT! 2000 users from accessing their database (.dbf) files. As a workaround, users can modify S&S with the following steps: 1. Open Safe & Sound 2. Select 'Modify an existing backup set's properties" 3. Select a backup set and click Properties (you may need to do this for all backup set's created) 4. Go to the File Types tab 5. Look for the Act application and deselect it 6. Click Apply then Ok 7. Repeat for other backup sets 6. Registry Wizard may detect valid registry entries with valid files as Orphans. Be sure to check listed orphaned entries before deleting them 7. Diskminder may not find any errors on 1st pass. If you run diskminder on a drive with lost clusters reported by Disktune, the first pass may not find errors. Select the same drive, and run Diskminder again. This issue is under investigation and will be addressed in the next product release. 8. When using Quick Copy, the progress dialog box that appears while a file is being copied or moved, may not go away. Click Cancel if this occurs. 9. The Crash Protector Menu is missing the enable program menu item. To re-enable a program, you now have to go to Crash Protector Properties, and then click Enable. The dialog included with the CPR tests is also incorrect. This issue is under investigation and will be addressed in the next product release. ________________________________ FQ1 - FREQUENTLY ASKED QUESTIONS ____________________________ AD1 - ADDITIONAL INFORMATION * McAfee Guardian * McAfee Guardian now ships with McAfee Utilities. This module acts as a container and scheduler for other McAfee Utilities programs such as Crash Protector. You can also access McAfee Utilities properties from its tray icon. Right click on McAfee Guardian's tray icon to access its menus. Note: The names First Aid Guardian and McAfee Guardian you may come across within the online Help, User’s Guide, and actual product interface refer to the same utility. * McAfee Crash Protector * Crash protection and crash recovery (via CPR) is now provided by McAfee Crash Protector. * Rescue Disk * Large Media Support Rescue disk can create a Windows bootable rescue disk set. This boots from floppy but includes a companion ZIP or Syquest disk that lets you run Windows in a paired down configuration to try to recover your system in the event of a catastrophe. The large companion rescue disk also contains critical parts of Windows that can help recover your system in the event some portions of Windows become damaged. To use this feature simply run Rescue Disk on a system that has a ZIP or other high capacity removable media drive and follow the on-screen instructions. McAfee VirusScan Support If McAfee VirusScan is installed, Rescue Disk will copy the appropriate VirusScan files to create a bootable disk that scans for viruses during boot time. * Explorer Enhancements * McAfee Utilities adds two buttons to all file open/save dialogs. These buttons provide a recently used document and folder list which you can access to switch quickly between documents and folders. These can also be accessed via the keyboard using the ALT/[ and ALT/] keys. * Windows Background * McAfee Utilities also provides alternate background bitmap patterns for Explorer and other common dialogs. By default these are set to the McAfee Utilities background. To change these settings click on Properties in McAfee Utilities, or click on the "Window Backgrounds" dialog in Display Properties (right click on the desktop and select Properties). Separate background Patterns are available for McAfee Utilities, Explorer, and Other Dialogs through the combo box selection. * Icon Animation * Icon Animation is no longer included with McAfee Utilities. * Application Notes * Adobe Acrobat Reader This program is located in the \ACROREAD directory. Run RS32E301.EXE located in this directory or select the "Install Adobe Acrobat Reader" from the AUTORUN screen. Disk Minder Disable the option "Check for Non-Ansi File Names" when running under an international version of Windows that uses extended ASCII characters. McAfee Utilities DOS Utilities McAfee Utilities setup installs the following DOS versions of McAfee Utilities under Windows 95 and Windows 3.1x: DiskMinder (DMDOS.EXE), Undelete (UNDEL.EXE) Stronghold Decryptor (DOSSAFE.EXE), Unformat (UNFORMAT.EXE), Disk Editor (DISKEDIT.EXE), Discover (DISCOVER.EXE), Retake Recover (RECOVER.EXE), and Long Filename API support (DOSLFN.EXE). These files are located in the Rescue Disk shared folder (default location is C:\Program Files\McAfee\McAfee Shared Components\ Rescue Disk). ___________________________________ NA1 - CONTACTING NETWORK ASSOCIATES On December 1, 1997, McAfee Associates merged with Network General Corporation, Pretty Good Privacy, Inc., and Helix Software, Inc. to form Network Associates, Inc. The combined Company subsequently acquired Dr Solomon's Software, Trusted Information Systems, and CyberMedia, Inc. Network Associates continues to market and support the product lines from each of the former entities. You may direct all questions, comments, or requests concerning the software you purchased, your registration status, or similar issues to the Network Associates Customer Care department at the addresses or phone numbers listed below. Contact the Network Associates Customer Care department at: 1. Phone (408) 988-3832 Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time 2. Fax (408) 970-9727 24-hour, Group III Fax 3. Fax-back automated response system (408) 346-3414 4. E-mail: custcare@nai.com Send correspondence to any of the following Network Associates locations: Network Associates Corporate Headquarters 3965 Freedom Circle McCandless Towers Santa Clara, CA 95054 Phone numbers for corporate-licensed customers: Phone: (408) 988-3832 Fax: (408) 970-9727 Phone numbers for retail-licensed customers: Phone: (972) 278-6100 Fax: (408) 970-9727 **** McAfee Contact Information **** If you need further assistance or have specific questions about McAfee products, send your questions via email to the appropriate address below: * Customer service To order products or obtain product information, contact the McAfee Customer Care department at (972) 308-9960 or write to the following address: McAfee Software 3965 Freedom Circle Santa Clara, CA 95054 U.S.A. * For general questions about ordering software: mcafeestore@beyond.com * For help in downloading software: mcafeedownloadhelp@beyond.com * For a status on an existing order: mcafeeorderstatus@beyond.com * To inquire about a promotion: mcafeepromotions@beyond.com * Support via the web McAfee is famous for its dedication to customer satisfaction. We have continued this tradition by making our site on the World Wide Web (http://www.mcafeehelp.com) a valuable resource for answers to technical support issues. We encourage you to make this your first stop for answers to frequently asked questions, for updates to McAfee software, and for access to McAfee news and virus information. Take advantage of the McAfee Product KnowledgeCenter your free online product support center - 24 hours a day, 7 days a week (http://www.mcafeehelp.com). * Telephone support numbers 30-Day Free Telephone Support 972-308-9960 Per Minute Telephone Support 1-900-225-5624 Per Incident Telephone Support($35)1-800-950-1165 Disclaimer: Time and telephone numbers are subject to change without prior notice. ******** Network Associates offices outside the United States: Network Associates Australia Level 1, 500 Pacific Highway St. Leonards, NSW Sydney, Australia 2065 Phone: 61-2-8425-4200 Fax: 61-2-9439-5166 Network Associates Austria Pulvermuehlstrasse 17 Linz, Austria Postal Code A-4040 Phone: 43-732-757-244 Fax: 43-732-757-244-20 Network Associates Belgium Bessenveldtstraat 25a Diegem, Belgium - 1831 Phone: 32-3-716-4070 Fax: 61-2-716-4770 Network Associates do Brasil Rua Geraldo Flausino Gomez 78 Cj. - 51 Brooklin Novo - São Paulo SP - 04575-060 - Brasil Phone: (55 11) 5505 1009 Fax: (55 11) 5505 1006 Network Associates Canada 139 Main Street, Suite 201 Unionville, Ontario Canada L3R 2G6 Phone: (905) 479-4189 Fax: (905) 479-4540 Network Associates People's Republic of China New Century Office Tower, Room 1557 No. 6 Southern Road Capitol Gym Beijing People's Republic of China 100044 Phone: 86 10 6849-2650 Fax: 86 10 6849-2069 Network Associates Denmark Lautruphoej 1-3 2750 Ballerup Danmark Phone: 45 70 277 277 Fax: 45 44 209 910 NA Network Associates Oy Sinikalliontie 9, 3rd Floor 02630 Espoo Finland Phone: 358 9 5270 70 Fax: 358 9 5270 7100 Network Associates France S.A. 50 Rue de Londres 75008 Paris France Phone: 33 1 44 908 737 Fax: 33 1 45 227 554 Network Associates GmbH Ohmstraße 1 D-85716 Unterschleißheim Deutschland Phone: 49 (0)89/3707-0 Fax: 49 (0)89/3707-1199 Network Associates Hong Kong 19th Floor, Matheson Centre 3 Matheson Way Causeway Bay Hong Kong 63225 Phone: 852-2832-9525 Fax: 852-2832-9530 Network Associates Srl Centro Direzionale Summit Palazzo D/1 Via Brescia, 28 20063 - Cernusco sul Naviglio (MI) ITALY Phone: 39 02 92 65 01 Fax: 39 02 92 14 16 44 Network Associates Japan, Inc. Toranomon 33 Mori Bldg. 3-8-21 Toranomon Minato-ku Tokyo 105-0001 Japan Phone: 81 3 5408 0700 Fax: 81 3 5408 0780 Network Associates Latin America 1200 South Pine Island Road, Suite 205 Plantation, Florida 33324 United States Phone: (954) 452-1721 Fax: (954) 236-8031 Network Associates de Mexico Andres Bello No. 10, 4 Piso 4th Floor Col. Polanco Mexico City, Mexico D.F. 11560 Phone: (525) 282-9180 Fax: (525) 282-9183 Network Associates International B.V. Gatwickstraat 25 1043 GL Amsterdam The Netherlands Phone: 31 20 586 6100 Fax: 31 20 586 6101 Network Associates Portugal Av. da Liberdade, 114 1269-046 Lisboa Portugal Phone: 351 1 340 4543 Fax: 351 1 340 4575 Net Tools Network Associates South Africa Bardev House, St. Andrews Meadowbrook Lane Epson Downs, P.O. Box 7062 Bryanston, Johannesburg South Africa 2021 Phone: 27 11 706-1629 Fax: 27 11 706-1569 Network Associates South East Asia 78 Shenton Way #29-02 Singapore 079120 Phone: 65 222-7555 Fax: 65 222-7555 Network Associates Spain Orense 4, 4a Planta. Edificio Trieste 28020 Madrid Spain Phone: 34 91 598 18 00 Fax: 34 91 556 14 04 Network Associates Sweden Datavägen 3A Box 596 S-175 26 Järfälla Sweden Phone: 46 (0) 8 580 88 400 Fax: 46 (0) 8 580 88 405 Network Associates AG Baeulerwisenstrasse 3 8152 Glattbrugg Switzerland Phone: 0041 1 808 99 66 Fax: 0041 1 808 99 77 Network Associates Taiwan Suite 6, 11F No. 188, Sec. 5 Nan King E. Rd. Taipei, Taiwan, Republic of China Phone: 886-2-27-474-8800 Fax: 886-2-27-635-5864 Network Associates International Ltd. Minton Place, Victoria Street Windsor, Berkshire SL4 1EG United Kingdom Phone: 44 (0)1753 827 500 Fax: 44 (0)1753 827 520 Or, you can receive online assistance through any of the following resources: 1. Internet E-mail: support@nai.com 2. Internet FTP: ftp://ftp.nai.com 3. World Wide Web: http://support.nai.com 4. America Online: keyword MCAFEE 5. CompuServe: GO NAI To provide the answers you need quickly and efficiently, the Network Associates technical support staff needs some information about your computer and your software. Please have this information ready when you call: - Program name and version number - Computer brand and model - Any additional hardware or peripherals connected to your computer - Operating system type and version numbers - Network name, operating system, and version - Network card installed, where applicable - Modem manufacturer, model, and bits-per- second rate, where applicable - Relevant browsers or applications and their version numbers, where applicable - How to reproduce your problem: when it occurs, whether you can reproduce it regularly, and under what conditions - Information needed to contact you by voice, fax, or e-mail Network Associates also seeks and appreciates general feedback. * FOR PRODUCT UPGRADES * Network Associates has a worldwide range of partnerships and reseller relationships with hundreds of independent vendors, each of which can provide you with consulting services, sales advice, and product support for Network Associates software. To find a reseller near your location, see the RESELLER.TXT file located on your product CD-ROM or installed on your hard disk. For assistance in locating a local reseller, you can also contact Network Associates Customer Care. * FOR REPORTING PROBLEMS * Network Associates prides itself on delivering a high-quality product. If you find any problems, please take a moment to review the contents of this file. If the problem you've encountered appears in the Known Issues section of this README.TXT file, Network Associates is already aware of the problem, and you need not report it. If you find any feature that does not appear to function properly on your system, or if you believe an application would benefit greatly from enhancement, please contact Network Associates or one of its resellers with your suggestions or concerns. * FOR ON-SITE TRAINING INFORMATION * Contact Network Associates Customer Service at (800) 338-8754. * NETWORK ASSOCIATES BETA SITE * To test pre-release software and obtain update files, including virus definition (.DAT) files, visit the Network Associates beta site at http://beta.nai.com. You will have access to Public Beta and External Test Areas. Your feedback will make a difference. * AVERT ANTI-VIRUS RESEARCH SITE * To see the latest information about emerging virus threats, submit samples of potentially infected files, and download updated scanning engine files, EXTRA.DAT files, and similar anti-virus software for testing, visit the AVERT research site at: http://www.avertlabs.com. __________________________________________ CT1 - COPYRIGHT AND TRADEMARK ATTRIBUTIONS Copyright (c) 1999-2000 Network Associates Technology, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of Network Associates Technology, Inc., or its suppliers or affiliate companies. * TRADEMARKS * * ActiveHelp, Bomb Shelter, Building a World of Trust, CipherLink, Clean-Up, Cloaking, CNX, * ActiveHelp, Bomb Shelter, Building a World of Trust, CipherLink, Clean-Up, Cloaking, CNX, Compass 7, CyberCop, CyberMedia, Data Security Letter, Discover, Distributed Sniffer System, Dr Solomon's, Enterprise Secure Cast, First Aid, ForceField, Gauntlet, GMT, GroupShield, HelpDesk, Hunter, ISDN Tel/Scope, LM 1, LANGuru, LeadingHelp Desk Technology, Magic Solutions, MagicSpy, MagicTree, Magic University, MagicWin, MagicWord, McAfee, McAfee Associates, MoneyMagic, More Power To You, Multimedia Cloaking, NetCrypto, NetOctopus, NetRoom, NetScan, Net Shield, NetShield, NetStalker, Net Tools, Network Associates, Network General, Network Uptime!, NetXRay, Nuts & Bolts, PC Medic, PCNotary, PGP, PGP (Pretty Good Privacy), PocketScope, Pop-Up, PowerTelnet, Pretty Good Privacy, PrimeSupport, RecoverKey, RecoverKey-International, ReportMagic, RingFence, Router PM, Safe & Sound, SalesMagic, SecureCast, Service Level Manager, ServiceMagic, Site Meter, Sniffer, SniffMaster, SniffNet, Stalker, Statistical Information Retrieval (SIR), SupportMagic, Switch PM, TeleSniffer, TIS, TMach, TMeg, Total Network Security, Total Network Visibility, Total Service Desk, Total Virus Defense, T-POD, Trusted Mach,Trusted Mail, Uninstaller, Virex, Virex-PC, Virus Forum, ViruScan, VirusScan, VShield, WebScan, WebShield, WebSniffer, WebStalker, WebWall, and ZAC 2000 are registered trademarks of Network Associates and/or its affiliates in the US and/or other countries. All other registered and unregistered trademarks in this document are the sole property of their respective owners. * LICENSE AGREEMENT * NOTICE TO ALL USERS: FOR THE SPECIFIC TERMS OF YOUR LICENSE TO USE THE SOFTWARE THAT THIS DOCUMENTATION DESCRIBES, CONSULT THE LICENSE.TXT, README.1ST, OR OTHER LICENSE DOCUMENT THAT ACCOMPANIES YOUR SOFTWARE, EITHER AS A TEXT FILE OR AS PART OF THE SOFTWARE PACKAGING. IF YOU DO NOT AGREE TO ALL OF THE TERMS SET FORTH THEREIN, DO NOT INSTALL THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE PRODUCT TO THE PLACE OF PURCHASE FOR A FULL REFUND.